:root{
  --bg:#f6f6f8;--panel:#ffffff;--ink:#1d1d27;--muted:#6b6b7b;--line:#e6e6ec;
  --accent:#4f46e5;--accent-ink:#ffffff;--accent-soft:#eeedfd;
  --strong:#4f46e5;--dev:#d9480f;--low:#c92a2a;--ok:#2b8a3e;--warn:#b35c00;
  --r:12px;
}
/* light theme only (dark mode disabled on request) */
:root{color-scheme:light}
*{box-sizing:border-box}
[hidden]{display:none!important}
body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.5 ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif}
svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}
button,select,input{font:inherit;color:inherit}
.top{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:12px 28px;background:var(--panel);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5;flex-wrap:wrap}
.left{display:flex;align-items:center;gap:22px;flex-wrap:wrap}
.brand{text-decoration:none;color:var(--muted)}.brand b{color:var(--accent);font-weight:600}
nav{display:flex;gap:4px}
.tab{background:none;border:0;border-radius:8px;padding:6px 12px;color:var(--muted);cursor:pointer}
.tab.active{background:var(--accent-soft);color:var(--accent);font-weight:500}
.right{display:flex;gap:18px;align-items:center;color:var(--muted)}
.user{display:flex;gap:6px;align-items:center}
.link{background:none;border:0;cursor:pointer;color:var(--ink)}
main{max-width:1180px;margin:0 auto;padding:36px 28px 80px}
@media(max-width:640px){main{padding:24px 16px 60px}.top{padding:10px 16px}}
.view{display:flex;flex-direction:column;gap:16px}
#score{display:flex;flex-direction:column;gap:12px}
.narrow{max-width:420px;margin:40px auto}
h1{font-size:26px;font-weight:600;margin:0;letter-spacing:-.01em;text-wrap:balance}
h2{font-size:16px;font-weight:600;margin:0}
.eyebrow{display:flex;align-items:center;gap:6px;color:var(--accent);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.08em}
.eyebrow svg{width:14px;height:14px}
.eyebrow.small{color:var(--muted)}
.sub{color:var(--muted);margin:-6px 0 4px;max-width:520px}
.muted{color:var(--muted)}.small{font-size:12.5px}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:20px;display:flex;flex-direction:column;gap:12px;min-width:0}
label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--muted)}
input,select{padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:var(--panel)}
input:focus-visible,select:focus-visible,button:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.primary{background:var(--accent);color:var(--accent-ink);border:0;border-radius:8px;padding:10px 16px;font-weight:500;cursor:pointer}
.primary:disabled{opacity:.5;cursor:default}
.ghost{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:9px 14px;cursor:pointer}
.ghost.on{background:var(--warn);color:#fff;border-color:var(--warn)}
.danger{background:var(--low);color:#fff;border:0;border-radius:8px;padding:9px 18px;font-weight:500;cursor:pointer}
.settings{display:flex;gap:28px;flex-wrap:wrap;align-items:flex-end}
.lbl{display:block;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin-bottom:6px}
.seg{display:flex;flex-wrap:wrap;gap:4px;background:var(--panel);border:1px solid var(--line);border-radius:9px;padding:3px}
.seg button{background:none;border:0;border-radius:6px;padding:5px 11px;cursor:pointer;color:var(--muted)}
.seg button.sel{background:var(--accent-soft);color:var(--accent);font-weight:500}
.modules{display:grid;grid-template-columns:repeat(auto-fill,minmax(205px,1fr));gap:14px;margin-top:6px}
.mod{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:16px;display:flex;flex-direction:column;gap:8px;position:relative;min-height:190px}
.mod .ico{width:34px;height:34px;border-radius:8px;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center}
.mod .badge{position:absolute;top:14px;right:14px;font-size:10.5px;color:var(--accent);border:1px solid var(--accent);border-radius:999px;padding:1px 8px;opacity:.8}
.mod h3{margin:6px 0 0;font-size:16px;font-weight:600}
.mod p{margin:0;color:var(--muted);font-size:13px;flex:1}
.mod .primary{width:100%}
.callgrid{display:grid;grid-template-columns:300px 1fr;gap:16px;align-items:start}
@media(max-width:820px){.callgrid{grid-template-columns:1fr}}
.who2{display:flex;gap:10px;align-items:center}
.av{width:44px;height:44px;border-radius:50%;background:var(--accent-soft);color:var(--accent);display:grid;place-items:center;font-weight:600;flex:none}
.co{font-weight:500}
.kv{font-size:13px;background:var(--bg);border-radius:8px;padding:8px 10px}
.known{margin:0;padding-left:18px;font-size:13px}
.goalbox{border-top:1px solid var(--line);padding-top:10px;font-size:13px}
.call{min-height:540px}
.callhead{display:flex;align-items:center;gap:8px;font-weight:500}
.dot{width:9px;height:9px;border-radius:50%;background:var(--warn)}
.dot.on{background:var(--ok)}
.ringing .dot{animation:blink 1s infinite}
@keyframes blink{50%{opacity:.2}}
.timer{margin-left:auto;font-variant-numeric:tabular-nums;color:var(--muted)}
.meters{display:flex;gap:8px;height:5px}
.meters span{flex:1;background:var(--line);border-radius:3px;position:relative;overflow:hidden}
.meters span::after{content:"";position:absolute;inset:0;width:var(--v,0%);background:var(--accent);transition:width .08s}
.log{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:8px;max-height:52vh;min-height:300px}
.msg{max-width:80%;padding:8px 12px;border-radius:12px;overflow-wrap:anywhere}
.msg.them{background:var(--bg);align-self:flex-start;border-bottom-left-radius:3px}
.msg.rep{background:var(--accent-soft);align-self:flex-end;border-bottom-right-radius:3px}
.msg.pending{opacity:.55}
.sys{align-self:center;color:var(--muted);font-size:12px}
.compose{display:flex;gap:8px}.compose input{flex:1;min-width:0}
.controls{display:flex;gap:8px;justify-content:flex-end}
.scorehead{display:flex;gap:20px;align-items:center;flex-wrap:wrap}
.ring{--p:0;width:96px;height:96px;border-radius:50%;background:conic-gradient(var(--c,var(--accent)) calc(var(--p)*1%),var(--line) 0);display:grid;place-items:center;flex:none}
.ring b{width:78px;height:78px;border-radius:50%;background:var(--panel);display:grid;place-items:center;font-size:26px;font-variant-numeric:tabular-nums}
.ring small{display:block;font-size:11px;color:var(--muted);font-weight:400;margin-top:-6px}
.crit{display:grid;gap:10px}
.crit>div{border-top:1px solid var(--line);padding-top:10px}
.crit .top2{display:flex;justify-content:space-between;gap:10px}
.bar{height:6px;background:var(--line);border-radius:3px;overflow:hidden;margin:6px 0}
.bar i{display:block;height:100%;background:var(--accent)}
.better{border-left:3px solid var(--accent);padding-left:10px;margin:6px 0}
.flag{border-color:var(--warn)}
.flag h2{color:var(--warn)}
ul.clean{margin:0;padding-left:18px}
.row{display:flex;gap:10px;flex-wrap:wrap}
.row-between{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
details summary{cursor:pointer;color:var(--muted)}
.statgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:10px}
.stat{border:1px solid var(--line);border-radius:10px;padding:12px 14px}
.stat .n{font-size:22px;font-weight:600;font-variant-numeric:tabular-nums}
.mdot{display:inline-block;width:7px;height:7px;border-radius:50%;margin-right:6px;background:var(--accent)}
.m-cold{background:#4f46e5}.m-discovery{background:#2b8a3e}.m-demo{background:#e8590c}.m-closing{background:#1971c2}.m-partner{background:#ae3ec9}
.board{display:flex;flex-direction:column}
.brow{display:grid;grid-template-columns:24px 44px 1fr auto;gap:12px;align-items:center;padding:12px 6px;border-top:1px solid var(--line);cursor:pointer;border-radius:8px}
.brow:hover{background:var(--bg)}
.sbadge{width:40px;height:40px;border-radius:9px;display:grid;place-items:center;color:#fff;font-weight:600;font-variant-numeric:tabular-nums}
.t-strong{background:var(--strong)}.t-dev{background:var(--dev)}.t-low{background:var(--low)}
.chips{display:flex;gap:6px;flex-wrap:wrap;margin-top:3px}
.chip{font-size:11px;border:1px solid var(--line);border-radius:999px;padding:0 8px;color:var(--muted)}
.tag{font-size:11px;border:1px solid var(--line);border-radius:999px;padding:1px 9px;color:var(--muted)}
.list .lrow{display:grid;grid-template-columns:1fr auto;gap:10px;padding:10px 4px;border-top:1px solid var(--line);cursor:pointer}
.list .lrow:first-child{border-top:0}
.list .lrow:hover{background:var(--bg)}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--ink);color:var(--bg);padding:10px 16px;border-radius:10px;max-width:90vw;z-index:9}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}
.replay audio{width:100%}
.timeline{position:relative;height:18px;background:var(--bg);border-radius:9px;margin-top:-4px}
.pin{position:absolute;top:3px;width:12px;height:12px;border-radius:50%;border:2px solid var(--panel);transform:translateX(-50%);cursor:pointer;padding:0}
.pin.good{background:var(--ok)}.pin.miss{background:var(--dev)}
.moments{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}
.time{font:500 12px ui-monospace,Menlo,monospace;font-variant-numeric:tabular-nums;border:1px solid var(--line);background:var(--panel);border-radius:6px;padding:1px 6px;cursor:pointer;color:var(--muted)}
.time.good{color:var(--ok);border-color:var(--ok)}.time.miss{color:var(--dev);border-color:var(--dev)}
.callback{display:inline-flex;gap:6px;align-items:center;color:var(--muted)}
.kv.followup{background:var(--accent-soft);color:var(--accent)}
.logo{height:20px;width:auto;vertical-align:middle}
.logo.big{height:34px;align-self:flex-start;margin-bottom:6px}

.brand{display:flex;align-items:center;gap:8px}
.teamgrid{display:grid;grid-template-columns:1fr 360px;gap:16px;align-items:start}
@media(max-width:820px){.teamgrid{grid-template-columns:1fr}}
label.inline{flex-direction:row;align-items:center;gap:8px;color:var(--ink)}
.list .lrow{align-items:center}
.small-select{padding:4px 6px;font-size:12.5px}
.link.under{color:var(--accent,#4f46e5);text-decoration:underline;padding:0;font-size:13px;align-self:flex-start}
.form-actions{display:flex;gap:10px;flex-wrap:wrap}
.danger-ghost{color:#dc2626;border-color:#fca5a5}.danger-ghost.armed{background:#dc2626;color:#fff;border-color:#dc2626}

/* learn */
.lprog{height:6px;background:var(--line);border-radius:99px;overflow:hidden}.lprog div{height:100%;background:var(--accent);border-radius:99px;transition:width .3s}
.lmod{min-height:220px}.lmod .badge.ok{color:var(--ok);border-color:var(--ok)}
.lmod.exam{background:var(--accent-soft);border-color:var(--accent)}
.lsections{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:14px}
@media(max-width:640px){.lsections{grid-template-columns:1fr}}
.lbody{color:var(--ink);font-size:14px}.lbody p{margin:0 0 8px}.lbody ul,.lbody ol{margin:0;padding-left:18px;display:flex;flex-direction:column;gap:5px}
.lbody .quote{border-left:3px solid var(--accent);background:var(--accent-soft);padding:10px 12px;border-radius:0 8px 8px 0;font-style:italic}
.lbody ul.rules li::marker{content:"✕  ";color:var(--low)}
.lbody .persona{display:flex;flex-direction:column;gap:2px;padding:8px 0;border-bottom:1px solid var(--line)}.lbody .persona:last-child{border:0}.lbody .persona span{color:var(--muted);font-size:13px}
.lbody table.grid{width:100%;border-collapse:collapse;font-size:13px}.lbody table.grid td,.lbody table.grid th{padding:6px 8px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
.lbody table.grid td:last-child{font-weight:600}.lbody table.bc td:last-child{font-weight:400}.lbody table.grid th{color:var(--muted);font-weight:500}
.lactions{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.lactions .ghost{display:inline-flex;gap:6px;align-items:center}
.qhead{display:flex;flex-direction:column;gap:6px;max-width:720px}
.qcard{max-width:720px}.qcard h2{font-size:18px;line-height:1.35}
.qopts{display:flex;flex-direction:column;gap:8px}
.qopt{text-align:left;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:12px 14px;cursor:pointer}
.qopt:hover:not(:disabled){border-color:var(--accent)}.qopt:disabled{cursor:default}
.qopt.right{border-color:var(--ok);background:color-mix(in srgb,var(--ok) 12%,var(--panel))}
.qopt.wrong{border-color:var(--low);background:color-mix(in srgb,var(--low) 10%,var(--panel))}
.qwhy{padding:10px 12px;border-radius:8px;background:color-mix(in srgb,var(--low) 8%,var(--panel));font-size:13.5px}.qwhy.ok{background:color-mix(in srgb,var(--ok) 10%,var(--panel))}
.qcard #q-next{align-self:flex-start}
.qres{max-width:520px;align-items:flex-start}.qres .big{font-size:44px;font-weight:700;color:var(--low)}.qres.pass .big{color:var(--ok)}
.setpw{display:flex;gap:8px;align-items:flex-end;flex-wrap:wrap;padding:10px 0;border-top:1px dashed var(--line);border-bottom:1px dashed var(--line)}.setpw label{flex:1;min-width:180px}

/* report CRM */
.pills{display:flex;gap:6px;flex-wrap:wrap;margin:10px 0 14px}
.pill{background:var(--panel);border:1px solid var(--line);border-radius:999px;padding:6px 14px;cursor:pointer;color:var(--muted)}
.pill.on{background:var(--accent-soft);color:var(--accent);border-color:var(--accent);font-weight:500}
.rbody{display:flex;flex-direction:column;gap:14px}.rbody h3{margin:0;font-size:15px}
.rgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:14px}
.rt-wrap{overflow:auto;max-height:70vh;border:1px solid var(--line);border-radius:8px}
.rt{width:100%;border-collapse:collapse;font-size:12.5px;white-space:nowrap}
.rt th,.rt td{padding:6px 9px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
.rt th{position:sticky;top:0;background:var(--panel);color:var(--muted);font-weight:500;z-index:1}
.rt .num,.rt th.num{text-align:right;font-variant-numeric:tabular-nums}
.rt tr.click{cursor:pointer}.rt tr.click:hover td{background:var(--accent-soft)}
.rt.wrapcells th,.rt.wrapcells td{white-space:normal}
.chip.on{background:var(--accent-soft);color:var(--accent);border-color:var(--accent)}
.ghost.small{padding:5px 10px;font-size:12.5px}
.rbody details{border-top:1px solid var(--line);padding:6px 0}.rbody summary{cursor:pointer}
.fbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:-6px 0 14px}.fbar select{padding:6px 8px;border:1px solid var(--line);border-radius:8px;background:var(--panel)}
.onepager{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:22px 24px;display:flex;flex-direction:column;gap:10px}
.op-title{margin:0;font-size:22px}.onepager h3{margin:8px 0 0;font-size:14px;border-bottom:2px solid var(--accent);padding-bottom:3px}
.op-kpis .n{font-size:26px}.op-kpis .bad,.onepager .bad{color:var(--low)}.onepager .good{color:var(--ok);font-weight:600}
.onepager .rt-wrap{max-height:none;border:0}.onepager tr.tot td{font-weight:600;background:var(--bg)}
.op-two{display:grid;grid-template-columns:1fr 1fr;gap:18px}@media(max-width:820px){.op-two{grid-template-columns:1fr}}
.op-bullets{margin:4px 0 0;padding-left:18px}.op-bullets li{margin:2px 0}.op-foot{border-top:1px solid var(--line);padding-top:6px}
@media print{header.top,.pills,.fbar,.rhead,.no-print,#toast,.rbody>*:not(.onepager){display:none!important}body{background:#fff;color:#000;font-size:10px}main,.view{padding:0;margin:0;max-width:none}.onepager{border:0;padding:0;gap:6px;font-size:10px}.onepager h3{font-size:12px;margin-top:4px}.op-kpis{grid-template-columns:repeat(4,1fr)}.op-kpis .stat{padding:6px 8px}.op-kpis .n{font-size:18px}.rt{font-size:9.5px}.rt th,.rt td{padding:3px 6px}.rt th{position:static}.op-bullets li{margin:0}.muted.small{font-size:8.5px}@page{size:A4;margin:9mm}}

/* ---------- mobile: calling-app layout ---------- */
.callid{display:none}.brief-btn,.brief-close{display:none;margin-left:6px}
input,select,textarea{font-size:16px}
@media(max-width:640px){
  html{-webkit-text-size-adjust:100%}
  body{padding-bottom:calc(58px + env(safe-area-inset-bottom))}
  .top{padding:8px 12px calc(8px);gap:8px;flex-wrap:nowrap}
  .left{gap:10px;flex-wrap:nowrap;flex:none}.brand span{display:none}.logo{height:17px;width:auto}
  .right{gap:8px;font-size:12px;flex-wrap:nowrap;white-space:nowrap}.right .link{padding:0;font-size:12px}.user{display:none}.small-select{padding:2px 2px;font-size:12px;max-width:80px}
  nav{position:fixed;left:0;right:0;bottom:0;z-index:20;background:var(--panel);border-top:1px solid var(--line);padding:6px 6px calc(6px + env(safe-area-inset-bottom));display:flex;gap:2px;overflow-x:auto;scrollbar-width:none;-webkit-overflow-scrolling:touch}
  nav::-webkit-scrollbar{display:none}
  .tab{flex:1 0 auto;min-height:44px;padding:8px 12px;font-size:13px;white-space:nowrap}
  main{padding:16px 14px 24px}
  h1{font-size:22px}.settings{gap:14px}.modules{grid-template-columns:1fr}
  /* call screen */
  #v-call{position:fixed;inset:0;top:0;z-index:30;background:var(--bg);padding:0;gap:0;overflow:hidden}
  #v-call .callgrid{display:block;height:100%}
  #v-call .prep{display:none;position:absolute;inset:0;z-index:2;overflow:auto;border-radius:0}
  #v-call.show-brief .prep{display:flex}
  #v-call .call{height:100dvh;min-height:0;border:0;border-radius:0;padding:max(12px,env(safe-area-inset-top)) 14px calc(12px + env(safe-area-inset-bottom));display:flex;flex-direction:column;gap:10px}
  .brief-btn,.brief-close{display:inline-flex}
  #v-call .prep{padding:max(14px,env(safe-area-inset-top)) 16px calc(16px + env(safe-area-inset-bottom))}
  .callid{display:flex;flex-direction:column;align-items:center;gap:4px;padding:6px 0 2px;text-align:center}
  .callid .av.big{width:72px;height:72px;font-size:24px}
  .callid b{font-size:18px}
  .log{max-height:none;min-height:0;flex:1}
  .compose input{font-size:16px}
  .controls{justify-content:center;gap:28px;padding:8px 0 4px}
  .controls .ghost,.controls .danger{width:64px;height:64px;border-radius:50%;padding:0;font-size:12px;display:grid;place-items:center;line-height:1.1}
  .controls .danger{width:76px;height:76px;font-size:13px;box-shadow:0 6px 18px rgba(201,42,42,.35)}
  .controls .ghost.on{background:var(--accent-soft);color:var(--accent);border-color:var(--accent)}
  /* tables & panels */
  .panel{padding:14px;border-radius:12px}
  .statgrid{grid-template-columns:repeat(2,1fr)}
  .fbar select{flex:1 1 40%}
  .pills{overflow-x:auto;flex-wrap:nowrap;scrollbar-width:none;margin-left:-14px;margin-right:-14px;padding:0 14px 6px}.pills::-webkit-scrollbar{display:none}.pill{white-space:nowrap}
  .rt-wrap{margin-left:-14px;margin-right:-14px;border-left:0;border-right:0;border-radius:0}
  .onepager{padding:14px}.op-two{grid-template-columns:1fr}
  #toast{left:12px;right:12px;transform:none;max-width:none;bottom:calc(70px + env(safe-area-inset-bottom))}
}

.mictest{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.diag{font:10px/1.4 ui-monospace,monospace;background:var(--accent-soft);border-radius:6px;padding:6px 8px;margin:0 0 6px;white-space:pre-wrap;word-break:break-all;user-select:all}

/* v23: "From the field" chapter (objection bank) */
.lbody ul.good li { border-left: 3px solid #2f9e68; padding-left: 8px; list-style: none; margin: 4px 0; }
.lbody ul.bad li { border-left: 3px solid #c84b4b; padding-left: 8px; list-style: none; margin: 4px 0; }